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  • Once parcel has reached us, it will take us 1-3 working days to process your return request. 
  • If anything is damaged or missing from your return, you may not receive your refund.
  • All returns and exchanges will be refunded via your original payment method or banking transfer.
  • Refunds can take up to 14 days to show in your account, depending on your payment provider.

Faulty items

If item is incorrect, damaged or faulty when delivered to you, we’ll arrange a return and figure out a solution with you. Write to us at t[email protected] or whatsapp us @ 6013-3811087 as soon as you can.

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